Troubleshooting Common Windows Geisinger Remote Issues

1.Clear IE Temporary Internet Files

Click Tools --> Internet Options

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On the general tab click Delete under the browsing history section. Then click the delete button to clear out the temporary Internet Files

2. Reset Internet Explorer to Defaults

Click Tools --> Internet Options

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3. Uninstall or disable any IE toolbars.

4. Reinstall Citrix Online Plug-in (FOR NON GEISINGER DEVICES ONLY)

1. Open control panel

2. Open Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista/7)

3. Find the Citrix Online Plug-in and remove it.

4. Restart your computer

5. Reinstall the Plug-in

If for some reason the client will not install from the web page automatically you can do a manual download and install by clicking HERE and choosing RUN.