Accessing Geisinger Remote via NON-Geisinger windows computers with Internet Explorer 11

The following are tested and supported operating system and browser combinations. Other versions of Internet Explorer or other browsers may work but your results will vary.

· Windows 8 with Internet Explorer 11

Before you begin: Geisinger PCs/Laptops already have the necessary Citrix client installed. Please do not try to install this client on a Geisinger device.

1. Launch Internet Explorer 11 and navigate to https://gremote.geisinger.org. Click the gear in the upper right hand corner and click on Internet options.

Click the gear in the upper right hand corner and click Compatibility View Settings. Add geisinger.org (shown below).

2. Under the Security tab, click the Trusted Sites button and add https://gremote.geisinger.org to your trusted sites. Then click Close. Do not change any other settings.

3. Choose your access method (Fobbed or Non-Fobbed). If this is your first time you are using Geisinger Remote, you will see a green button to install Citrix Online Plug-in.

4. Check the box to accept the license and click the green box to start the client install. You will be prompted to download and run Citrix Online Plug-in. Choose Run.

5. Click “Yes” to the User Account Control dialog box.

6. Click “Install” at the Citrix Receiver Setup box.

7. When the client install is done, you should see this:

8. Click “I will enter URL later”

9. Select “Launch” at the below prompt when launching applications

10. Applications will launch properly (see below screenshot)